Shipping

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 Can I ship to a different address than my billing address?

Yes. As you checkout, you will be asked for your billing address and your shipping address if it is different. We must have your billing address to charge your credit card. It is for verification purposes. If you supply a separate shipping address, your order will ship to that address.

 How long will it take to receive my order?

Delivery times vary by location and shipping method chosen. Delivery time starts from the next full business day after the order leaves our warehouse. * Orders must be placed by 1:00 p.m. EST to ship out the same business day. See the Estimated Transit Times.

 Can I schedule a drop-off time?

No. What time your package arrives is determined by the delivery driver’s route in your area.

 Will I have to sign for the package?

Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request.

 Is tracking information provided?

Yes. An email is automatically generated when your package leaves our warehouse. It is sent to the email address you provide when you place your order. If you do not provide an email address, we cannot send tracking information. The email is sent via an automatic delivery system called Quantum View Notify.

 Why didn’t I receive tracking information?

Spam filters can sometimes block tracking emails. Also, if we have an incorrect email address or no email address, we cannot send tracking information.

 How do you ship?

• Orders within the contiguous U.S. ship via UPS.
• Orders to Alaska and Hawaii ship via U.S. Postal Service.
• Orders to Puerto Rico ship via UPS 2nd Day Air.
• Orders to Military APO and FPO addresses ship via U.S. Postal Service.
• International orders ship via USPS Global Express.

 What are the shipping rates for the contiguous United States?

We charge a flat rate based on the order value (displayed in shopping cart at checkout screen). Please note that shipping on oversized or heavy items may be higher than these prices. * Orders must placed by 1:00 p.m. EST to ship out the same business day.  Orders over $95 ship FREE in the 48 states.